Shipping policy

SHIPPING POLICY

1. Order Processing Time

All orders are processed within [10-12] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates

  • Standard Shipping: Estimated delivery within [6-12] business days.

  • Expedited Shipping: Estimated delivery within [5-10] business days.

  • Free Shipping: We offer free shipping on orders over  $50 CAD.

  • Calculated Shipping: Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery dates are estimates and not guaranteed. Delays may occur due to high volume, weather conditions, or carrier issues.

3. International Shipping (Customs, Duties, and Taxes)

We offer international shipping to the following countries: [Saudi Arabia,  United Arab Emirates, Qatar, United States, United Kingdom ].

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. OOBABABY is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

5. Incorrect Shipping Address

Please ensure that your shipping address is correct before confirming your order. If you notice an error, contact us immediately at oobabay@gmail.com.. We are not responsible for orders shipped to an incorrect address provided by the customer.

6. Damaged or Lost Packages

In the event that your order arrives damaged or is lost during transit, please contact us within 10 days of the estimated delivery date. Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any further questions, please don't hesitate to contact us at: Email: oobabay@gmail.com.